Proactive by Design | Enabling Worker-Led Safety with CONFORMiT.ai

The Challenge

The GILBERT Group has many sites across Canada, including the remote northern provinces of Nunavut and Northwest Territories. The number of sites, combined with time differences created the perfect combination for difficult communication. Relying on Excel and other manual, paper-based tools, what was meant to create field-level accountability and a strong safety culture ultimately had the opposite affect.

• FRAGMENTATION | Safety‑event reporting suffered delays of 48 hours.
  
  
• LIMITED VISIBILITY | No transparent, centralized view of incidents or CAPAs.
  
  
• INEFFICIENT CAPA TRACKING | No automated reminders or accountability.
  
  
• LOW ENGAGEMENT ON AUDITS | Teams underestimated audits, resisting participation.
  
  

The Solution

DEPLOYING CONFORMiT SOFTWARE

EVENT REPORTING|

• With mobile-first, web-based reporting, preliminary incident declarations are completed in under 30 minutes from the field.
  
  
• Enriched data capture supports precise metadata for faster analytics, including worker names auto-linked to payroll.

AUDITS & INSPECTIONS |

• Customizable templates, mapped to each team's operational workflow (e.g., quality, lockout/tagout, snow removal), allow for concise pre start-up checklists.
  
  
• Recurrence settings for annual checks (garage doors, lifting equipment, work permits) seamlessly fit into the day-to-day of workers in the field.

COMPLEMENTARY APPLICATIONS |

• Seeing the full potential for CONFORMiT within their operations, GILBERT Group now uses the Audits module as a pre-operational checklist for lift planning and vehicle disengagement.

CHANGE MANAGEMENT EXPERIENCE

We know that change management isn't for the weak. No matter how fantastic and organized the adoption of a new solution may be - people are resistant to change. Taking this into consideration, CONFORMiT has developed their software to minimize and mitigate any areas of concern.

• MINIMAL TRAINING | Thanks to an intuitive interface, the transition to the platform happened "very naturally", without heavy training plans or downtime.

• CULTURE OF INVOLVEMENT | Real-time transparency has sparked healthy proactive "competition", as no one wants to be seen as the team that doesn't report.
  
  
• PRODUCT CO-DEVELOPMENT | Ongoing collaboration between GILBERT Group and CONFORMiT allows for adaptation, working the software according to the needs and realities in the field.

"One of our most senior supervisors had zero trouble onboarding. We joke that if he can do it, anyone can!" - Véronique Gilbert, GILBERT Group

The Results

• ROUND THE CLOCK VISIBILITY | Supervisors can access incidents and corrective measures instantly from any site, in real-time.
  
  
• TIME SAVINGS | Transitioning from "paper + Excel" management to a web platform, allows EHS and HR to dedicate 100% of their time to analysis and coaching, rather than data entry.
  
  
• AUTONOMY & ACCOUNTABILITY | Teams are closing their own corrective measures, triggering automatic notifications and deadline compliance.
  
  
• STRENGTHENED SAFETY CULTURE | Increased proactivity in reporting hazardous situations has built trust, allowing for open sharing and feedback in meetings (e.g., "a lot happened this weekend").
  
  
• FLEXIBILITY & SCALABILITY | Recurring audit modules adapted to the field, easily extend to new processes (quality, environment, lifting).